Last Updated: December 2025
1. Introduction and Scope
This Privacy Policy explains how TicketDock Inc. ("we," "us," "our," or "TicketDock") collects, uses, shares, and protects information when you use ticketdock.org and any associated mobile applications or services (collectively, the "Site"). This Privacy Policy is incorporated by reference into, and should be read alongside, our Terms of Use. By accessing or using the Site, you agree to the collection and use of information as described here.
2. Information We Collect
Account information
When you register an Account, we collect information such as your full name, email address, phone number, and mailing address.
Payment and wallet information
To buy or sell Tickets, we collect payment details necessary to process transactions, including card/PayPal information where applicable. Because TicketDock facilitates crypto-backed escrow, we also collect wallet addresses and on-chain transaction data associated with funding, holding, and releasing funds through your TicketDock wallet. We do not store your private keys or seed phrases.
Listing and transaction information
Details of Tickets you list, buy, or sell — including event, pricing, delivery, and order history — are collected and retained to operate the marketplace, resolve disputes, and satisfy the TicketDock Buyer Guarantee referenced in our Terms of Use.
Device and usage information
We automatically collect certain technical information when you use the Site, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps.
Communications
If you contact Customer Service, or communicate with another user through the Site, we collect the content of those communications to provide support and facilitate transactions.
3. How We Use Your Information
We use the information we collect to:
- Create and maintain your Account, and verify your identity;
- Process transactions, including funding your wallet, holding funds in escrow, and releasing payments to Sellers;
- Facilitate delivery of Tickets and communication between Buyers and Sellers;
- Detect, investigate, and prevent fraud, abuse, and prohibited activity described in our Terms of Use;
- Provide customer support and respond to inquiries or disputes;
- Send transactional communications (e.g., order confirmations, delivery updates) and, where you have opted in, marketing communications;
- Comply with legal, tax, and regulatory obligations; and
- Improve and maintain the security and functionality of the Site.
4. How We Share Your Information
We share information in the following circumstances:
- With other users. To complete a transaction, we share the information necessary for a Buyer and Seller to fulfill an order (e.g., delivery details, order status).
- With service providers. We share information with payment processors, crypto payment and custody providers, identity verification providers, hosting providers, and customer support tools that help us operate the Site, under confidentiality obligations.
- For legal and safety reasons. We may disclose information to comply with a legal obligation, respond to lawful requests from public authorities, enforce our Terms of Use, or protect the rights, property, or safety of TicketDock, our users, or the public.
- Business transfers. If TicketDock is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
We do not sell your personal information to third parties for their own marketing purposes.
5. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Site is used, and support essential functionality such as your shopping cart and wallet session. You can control cookies through your browser settings; disabling certain cookies may affect the Site's functionality.
6. Data Retention
We retain information for as long as necessary to provide the Services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Transaction records are generally retained longer than other account data to satisfy recordkeeping and audit requirements.
7. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain processing.
California residents
If you are a California resident, the California Consumer Privacy Act (as amended) gives you the right to request access to, deletion of, and details about the personal information we collect, and the right to opt out of any "sale" or "sharing" of personal information, as those terms are defined under California law. You may submit requests using the contact details in Section 13.
EU/UK residents
If you are located in the European Economic Area or the United Kingdom, you have rights under the GDPR/UK GDPR, including the right to access, rectify, erase, restrict, or port your personal data, and to object to processing based on legitimate interests. You may lodge a complaint with your local data protection authority.
Marketing preferences
You may opt out of marketing emails at any time through your Account settings or the unsubscribe link in any marketing email. You will continue to receive transactional messages related to your orders and Account.
8. Children's Privacy
The Site is not directed to individuals under 18, and consistent with our Terms of Use, you must be at least 18 years old to register an Account. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us using the details in Section 13 so we can take appropriate action.
9. International Data Transfers
Because TicketDock operates internationally, your information may be transferred to, stored, and processed in countries other than the one in which you reside, including countries that may have different data protection laws. Where required, we use appropriate safeguards for such transfers.
10. Data Security
We use administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your Account credentials and wallet access confidential, consistent with Section 5.4 of our Terms of Use.
11. Third-Party Links
The Site may contain links to third-party websites or services, including event venues, payment providers, and social media platforms. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you by posting the revised policy on the Site and updating the "Last Updated" date above. Your continued use of the Site after a revised policy is posted constitutes acceptance of the changes.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
TicketDock Inc.
- Website: https://ticketdock.org/
- Email: contact@ticketdock.org
- Address: 92 St George's Rd, Brighton, UK
- Phone: +44 7347 303275